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Product Overview
ST Synergy
The ST Synergy product provides an integrated enterprise Knowledge and Information Management tool. It is
designed to deliver a total enterprise information portal by integrating and allowing access to the following
elements of an organisation's activities:
client/customer management;
marketing;
electronic documents management;
workflow;
contacts management;
relationships;
e-mail;
loyalty programs;
reporting;
intranet web publishing.
The key aspects of the system's modules are as follows:
Document Management: used to store and retrieve files stored on the corporate server. Each file can be
described in detail with the name of the author, last user, logical filing classification, key words, descriptive
comments etc. Additionally there is built in support to allow documents to be scanned in to support the
"paperless office" concept. Document templates (precedents) and standard form letters are also managed.
Project/Workflow Schedules: offers workflow management for projects and tasks. Users can define a number
of stages for a project, delegate it, and track its progress and workflow.
Messaging and Communication: this module provides messaging and notification capability. It can also be
integrated with other third party messaging systems. ST Synergy also includes a front desk receptionist
function for handling client communication.
Client Control Centre: this module handles the PIM (Personal Information Management) functions of the
system however its uses extend beyond dealing with customer information. It has an integrated customer
management capability, allowing customer based document, contact, workflow, profiling and messaging
information to be available from a single interface. Importantly, ST Synergy allows a broad and flexible
definition of a "client". A client can be defined to represent an object/subject on which you want to gather
data, example - customer, supplier, project, asset, employee.
Loyalty Management: the system can be used to manage customer loyalty programmes and track customer
behaviour patterns.
Web Publishing: this module permits the publication of documents on the corporate internet or intranet Web site.
- Reporting: allows users to run pre-existing or user-defined reports.
Integration with Accounting Packages: ST Synergy integrates with various third-party accounting packages to
eliminate data duplication and allows the organisation to effectively synchronise its accounting database
within the centralised client database.
Integration with Line of Business Applications: ST Synergy provides seamless integration with many industry
standard software applications, with particular compatibility with the Microsoft Office suite.
Compatible with any industry: ST Synergy allows organisations to capture information on any aspect of their
business operations through user defined variable data.
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